Refund & Returns Policy

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At Lyf Skin, we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Satisfaction Guarantee

You have 30 days from the date you receive your order to request a refund or return. To be eligible, please contact us first at info@lyfskin.com with your order number.

Condition of Returned Items

Because our products are skin-contact adhesive items, opened or used packs may be ineligible for a standard change-of-mind return for hygiene reasons. Where a return is accepted, items should be returned in a clean, resaleable condition. This does not affect your rights for faulty or not-as-described items (see below).

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or you received the wrong product, contact us within 30 days and we'll arrange a replacement or refund at no cost to you. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

How Refunds Are Processed

Once your return is approved (or your claim accepted), we'll process your refund to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear.